Last updated: April 9, 2026
By accessing or using Tierna ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the Service.
These Terms constitute a legally binding agreement between you and ATP Consulting LLC, a New Hampshire limited liability company doing business as Tierna ("Company", "we", "us", "our"). Tierna is a product of ATP Consulting LLC.
You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Tierna is a subscription-based, cloud-hosted property management platform enabling landlords, property managers, tenants, vendors, and property owners to manage rentals, payments, maintenance, documents, communications, and related operations. The Service includes but is not limited to:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice for material changes. We do not guarantee any specific uptime or availability, though we use commercially reasonable efforts to maintain reliable access.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate, current, and complete information during registration and promptly update it if it changes. You may not:
You must notify us immediately at support@tierna.org if you suspect unauthorized access to your account. We are not liable for any loss arising from unauthorized use of your account where you have failed to maintain the security of your credentials.
Payment processing is handled by third-party providers. By using payment features, you also agree to their respective terms of service:
ACH Authorization: By initiating an ACH payment through the Service, you authorize ATP Consulting LLC (operating as Tierna) and its payment processor (Dwolla) to debit or credit your linked bank account for the specified amount. You acknowledge that ACH transactions are governed by the rules of the National Automated Clearing House Association (NACHA) and the Electronic Fund Transfer Act (Regulation E, 12 C.F.R. Part 1005). You have the right to dispute unauthorized or erroneous transactions within 60 days of the transaction date by contacting us at support@tierna.org. We will investigate disputes in accordance with Regulation E and provide provisional credit where required.
Auto-Pay: If you enroll in automatic payments, you authorize recurring debits from your linked bank account on the schedule you select. You may cancel auto-pay at any time through your portal settings, effective for the next billing cycle. This authorization remains in effect until you cancel it or we terminate the Service.
Credit Card Payments: Subscription fees may be paid by credit or debit card via Stripe. Card data is transmitted directly to Stripe and is never stored on our servers. All card transactions are subject to Stripe's terms and applicable card network rules.
Organization owners ("Subscribers") are billed a recurring subscription fee for use of the Service. By subscribing, you agree to the following:
The Service may offer electronic signature capabilities for lease agreements and other documents. By using these features, you consent to the following under the Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001) and the Uniform Electronic Transactions Act (UETA):
The Service may offer tenant screening through TransUnion SmartMove. By using this feature:
The Service may offer rent payment reporting to credit bureaus through Esusu. By enrolling in credit reporting:
All users of the Service must comply with applicable fair housing laws, including the Federal Fair Housing Act (42 U.S.C. § 3601 et seq.), state fair housing laws, and local anti-discrimination ordinances. The Service must not be used to discriminate against any person based on race, color, national origin, religion, sex, familial status, disability, or any other protected class under applicable law.
Property managers are solely responsible for ensuring their rental practices comply with all applicable fair housing laws. The Service is a tool and does not provide legal advice regarding compliance.
By providing your phone number and enabling SMS notifications, you consent to receive transactional text messages from Tierna related to rent reminders, payment confirmations, late notices, maintenance updates, and lease notifications. These are transactional messages, not marketing communications. Message frequency varies based on your account activity. Message and data rates may apply. You may opt out of SMS communications at any time through your settings or by replying STOP to any message. Opting out of SMS will not affect your ability to use the Service, but you may miss time-sensitive notifications.
The Service, including all software, designs, text, graphics, logos, and other content provided by the Company, is the exclusive property of ATP Consulting LLC and is protected by copyright, trademark, and other intellectual property laws. "Tierna" is a trademark of ATP Consulting LLC. You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service or its content without our prior written consent.
You retain all ownership rights to the data and content you upload to the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive, royalty-free license to use, process, store, and display your User Content solely as necessary to provide and improve the Service. This license terminates when you delete your User Content or close your account, except as required for legal compliance or backup retention.
Your data is collected, processed, and stored in accordance with our Privacy Policy. By using the Service, you acknowledge and consent to the data practices described therein. We use your data solely to provide, maintain, and improve the Service and to comply with legal obligations.
You agree not to:
Violation of these restrictions may result in immediate suspension or termination of your account.
We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including but not limited to:
We will use reasonable efforts to provide notice before termination except where immediate action is necessary to protect the Service or its users. Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination; after that period, we may delete your data in accordance with our Privacy Policy.
You may terminate your account at any time by contacting support@tierna.org. Termination does not relieve you of any obligations incurred prior to termination, including outstanding payment obligations.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ATP CONSULTING LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that the Service or its servers are free of viruses or other harmful components. We do not warrant the accuracy, reliability, or completeness of any content, data, or information provided through the Service, including financial reports, AI-generated insights, and screening results.
Third-party services integrated with the platform (including Dwolla, Plaid, Stripe, DocuSign, TransUnion, Esusu, and Twilio) are provided by their respective operators under their own terms and warranties. We are not responsible for the availability, accuracy, or performance of any third-party service.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ATP Consulting LLC and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising from or related to:
Our total aggregate liability for all claims arising under or related to these Terms shall not exceed the greater of (a) the total fees you paid to us in the 12 months preceding the claim or (b) one hundred dollars ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless ATP Consulting LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, power failures, internet or telecommunications outages, or third-party service provider failures. If a force majeure event continues for more than 30 days, either party may terminate the affected services upon written notice.
These Terms shall be governed by and construed in accordance with the laws of the State of New Hampshire, without regard to its conflict of law principles.
Informal Resolution: Before initiating any formal dispute resolution, you agree to contact us at support@tierna.org and attempt to resolve the dispute informally for at least 30 days.
Arbitration: If the dispute cannot be resolved informally, it shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of New Hampshire. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to a jury trial and to participate in a class action lawsuit or class-wide arbitration.
Small Claims Exception: Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.
We may modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email to your registered email address or through a prominent notice within the Service before the changes take effect. Non-material changes (such as clarifications or formatting) may take effect immediately upon posting.
Your continued use of the Service after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Service and may cancel your subscription before the changes take effect.
For questions about these Terms, contact us at:
ATP Consulting LLC (d/b/a Tierna)
Email: support@tierna.org
Website: tierna.org